Here’s a little story from my work day. One of our clients emailed me and asked if I could put his phone number online on the new site we just made for him. So I put it up and told him how he could himself get into the back end(We only do CMS solutions) if he wanted to change anything else. His response surprised me. He didn’t know that he could change everything(well, almost) on the site himself.

I was the one creating this site and I know that I told him at least 2 times before. But telling them and making them understand it is two different things.

He was of course happily surprised but it’s still not a completely good thing. What if it had been the other way around. What if he thought he could just call us and get us to make all future changes without having to pay for them?

I guess what I’m trying to say is that it is important to make sure your client knows exactly what they are paying for. It will save you a lot of trouble.